Wednesday 17 June 2020 – Although many Australian businesses now have a green light to move toward their version of post-COVID normality, the travel sector is still largely unmoved on red. Borders remain firmly closed and talk of a trans-Tasman or Pacific bubble is, at least for the time being, just talk.

Wednesday 10 June 2020 – Throughout Australia, the Coronavirus pandemic has compelled businesses to reconsider the way they operate, and employees to make a transition to working from home. For home-based travel professionals, life under lockdown has been somewhat less of an adjustment from an operational perspective: already having the necessary systems in place has allowed them to focus instead on looking after their clients and working on their businesses.

Wednesday 03 June 2020 – While most of us have packed away our passports for the immediate future, international travel is still necessary for some people who are carrying out essential services. The logistics involved in moving around the globe are now more dynamic and complex than ever before, especially when the destination is somewhere that is off the beaten track at the best of times.

Wednesday 20 May 2020 – What is the collective noun for a group of travel agents? A crew, a squad or perhaps a troop? For many travellers who found their travel plans thwarted by the Coronavirus pandemic, the experience served as a vivid illustration of the value in working with an experienced travel professional – or more accurately, an entire team of travel professionals.

Wednesday 13 May 2020 – During March and early April, border restrictions and cancelled flights became the norm as governments around the globe ramped up measures to manage the growing Coronavirus crisis. This left many travellers stranded and anxious to return home; however, airlines’ customer service lines were overwhelmed by the volume of calls, making a difficult situation even more stressful.

Wednesday 06 May 2020 – Coronavirus and its impact on international travel may have caused holiday planning to take a back seat for the foreseeable future, but behind the scenes, travel professionals have been working tirelessly to assist their clients in managing the impact that the pandemic has had on their travel plans. Many travellers who suddenly found themselves stranded overseas, with borders closing and flights cancelling, have been thankful for the unsung support and assistance provided by personal travel managers (PTMs) like Diane Craig.