Media Centre

Wednesday 06 May 2020 – Coronavirus and its impact on international travel may have caused holiday planning to take a back seat for the foreseeable future, but behind the scenes, travel professionals have been working tirelessly to assist their clients in managing the impact that the pandemic has had on their travel plans. Many travellers who suddenly found themselves stranded overseas, with borders closing and flights cancelling, have been thankful for the unsung support and assistance provided by personal travel managers (PTMs) like Diane Craig.

Tuesday 21 April 2020 – As the COVID-19 pandemic continues to wreak havoc on the travel industry, one Australian travel brand has used full page advertisements in Australia’s major Easter week news publications to publicly express gratitude for the ongoing support of its clients.

Thursday 16 April 2020 – Travel agent veterans of the last twenty years have seen the industry ride out the shockwaves from a variety of major events, including the 9/11 terrorist attacks, the 2002 Bali bombings, the SARS epidemic of 2003, the Boxing Day Tsunami of 2004 and the Global Financial Crisis of 2008.

Monday 06 April 2020 – The COVID-19 pandemic has hit the travel industry with an impact that is unprecedented, even for a sector that has endured more challenges than most in the past 20 years. On the frontline of the current crisis are the retail travel agents who were initially tasked with bringing their clients safely home and are now focused on managing the changes and cancellations to future travel plans, navigating a slew of policies that are constantly changing and differ widely across airlines.