It was the internet, the great enabler of modern connectivity that created the opportunity for Online Travel Agents to evolve and ironically, it was also the Internet and related technology enhancements that also created the opening for TravelManagers.
Since the arrival of the Internet, there has long been talk of many, so-called experts sounding the death knell of the traditional bricks and mortar travel agents. As recently as last week following Airbnb expanding its ‘Trips’ service beyond accommodation commencing with Sydney experiences, Webjets’ Managing Director John Guscic commented in The Australian Financial Review that “… the underlying role of the traditional travel agent is arguably in decline…”
TravelManagers’ Chairman Barry Mayo is quick to point out that his company has the Internet to thank for its existence.
“It was the internet, the great enabler of modern connectivity that created the opportunity for Online Travel Agents to evolve and ironically, it was also the Internet and related technology enhancements that also created the opening for TravelManagers and the personal travel manager concept to be born. Travel is one sector that is very much moving forward. TravelManagers choose to embrace rather than fight the digital revolution and by using the Internet as an effective business tool the company has grown and prospered exponentially.”
Mayo is confident personal service is still extremely important in a growing technological world.
“With more than 510 personal travel managers throughout the country TravelManagers the only truly national home-based host agency attributes its key to success being the personal and consistent service delivery and the enthusiasm for the tailoring of travel arrangements to individual client’s tastes and demands.”
Mayo further adds, “service is the key in this internet age with the personal travel manager genuinely looking out for what is in their clients’ best interests. Providing individual tailor-made experiences, and having your own personal travel manager is what sets a personal travel manager apart from many traditional travel agents and sole online providers,” says Mayo.
TravelManagers is in the enviable position of being the market leader and at the forefront, not only of home-based consulting but of providing essential support services to clients as well.
“TravelManagers is a 24 hours a day, seven days a week, 365 days a year business. Our state of the art technology allowing the ability to access and process every aspect of a client’s booking at any time is critical to delivering on our promise of exceptional client service. With our continued advanced technology focus and personal travel manager knowledge and experience, our clients receive the best travel experiences and value for money holidays that is unrivalled in the industry,” says Mayo.
Mayo is proud that TravelManagers’ personal travel managers go the extra mile for clients.
“Our personal travel managers do more than just book flights and accommodation, our commitment is to ensuring clients have the best travel support and experiences. We have examples of personal travel managers who personally drive their elderly or long-standing clients to the airport, create pop-up shops at travel clubs and one instance where a client forgot their passport and their personal travel manager collected it from their house and delivered it to them at the airport, and they managed to get on their flight. It’s going above and beyond and delivering exceptional personal service that truly delivers on clients’ needs and ensures clients for life.”
TravelManagers clearly demonstrates the home-based personal travel manager model, with its blend of online presence and personal service, is the future of the travel industry.
“We have just experienced our best every sales month in February to date, and our first quarter sales are also shaping up to be nothing short of exceptional. The results speak for themselves. Personal travel managers are the way of the future, and you can’t argue with that,” says Mayo.
TravelManagers operates in all Australian States and is a wholly owned subsidiary of House of Travel, Australasia’s largest independent travel company which has a forecast turnover of $1.5 billion for 2015. TravelManagers is a sister company to Hoot Holidays, also owned by House of Travel, and has more than 500 personal travel managers throughout Australia with a dedicated support team at the company’s national partnership office in Sydney. TravelManagers places all customer money in a dedicated and audited Client Trust Account which is separate from the general business accounts, ensuring client funds are only used for client purchases.
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